A: We’re here to help! You can reach our Customer Care team through multiple channels:

• Phone: Call us at (435) 327-5009 to speak directly with a representative . This is often the quickest way to get answers for urgent questions or to get help with an order in real-time.
• Email: Send us an email at support@summitdentalsupply.net for any inquiries, support requests, or feedback . We respond promptly to emails, typically within one business day or sooner.
• Contact Form: On our Contact Us page, we provide a form where you can send us a message directly through the website. Simply fill in your details and question, and we’ll get back to you via email.
• Mail/Address: Our main office and distribution center is located at 1120 N 520 W, Midway, UT 84049 . If you need to send us any documents or correspondence via mail, you can use that address. (Note: We do not have a public-facing retail store at this location; it’s our warehouse/office.)

No matter how you reach out, our friendly support team is ready to assist. We pride ourselves on attentive customer service – whether you have a question about a product, need help with the website, or want to follow up on an order, just contact us and we’ll take care of you.

A: Our support team is available Monday through Friday, from 8:00 AM to 5:00 PM (8:00 – 17:00) . During these business hours, you should be able to reach us by phone or get a quick email response. We are closed on Saturdays and Sundays , so inquiries sent over the weekend will be addressed on Monday. That said, our online store is open 24/7, and you can place orders or find information on the website at any time. If you contact us after hours, we will respond as soon as possible on the next business day. For urgent issues outside of our normal hours, you can send an email with “Urgent” in the subject line – we monitor emails and will do our best to address critical issues promptly even during off hours.

A: Yes, we offer several self-service resources. First, this FAQ page is a great place to find answers to common questions about products, orders, and policies. We also have a Help Center (support portal) on our website where you can find articles, guides, and possibly tutorials related to using our site and products. Additionally, our News section (under Service & Support) includes helpful articles on practice management, workflow, and product promotions – these can provide insights and tips that go beyond basic Q&A. We aim to empower our customers with information. If you prefer speaking to someone, of course, our support team is just a call or email away.

A: We’re glad you asked! Summit Dental Supply was founded with a mission to fundamentally improve the economics of dental care for practitioners. What sets us apart is our modern, tech-driven approach and customer-centric values:

• Everyday Low Pricing: We cut out the excess costs (like commissioned sales reps and expensive overhead) so we can offer consistently lower prices on everything, every day . You’re not paying for a salesperson’s company car or lunch meetings – just for the products you need, at great prices.
• AI-Powered Service: We leverage advanced technology to enhance your experience. Our systems use artificial intelligence to help manage inventory and even send you smart re-order reminders or personalized product suggestions . This means you get what you need, when you need it, with minimal effort and lightning-fast fulfillment.
• Group Purchasing Power for All: We unlock volume discounts for everyone through collective purchasing. By aggregating orders across our user base, we negotiate better deals with manufacturers – even solo practices can benefit from big-group pricing . This virtuous cycle of more participation leading to better prices is core to our model.
• Trusted Quality & Authenticity: We have deep relationships with vetted manufacturers and guarantee the authenticity of every product . No gray-market goods, no knock-offs – just genuine high-quality dental supplies. You can trust that what you buy from us will be safe, effective, and as advertised.
• Focus on Customer Satisfaction: From our 30-day money-back guarantee to our dedicated support, we genuinely care about your satisfaction. We know that if your practice runs smoothly and you save money, you’ll keep coming back – so we obsess over making you happy.

In short, Summit Dental Supply combines the convenience of an online platform with the savings of an innovative business model and the reliability of a trusted supply partner. We’re proud to support dental professionals with a smarter, more affordable way to get the supplies they need . Thank you for choosing us as your dental supply resource!

A: We provide a comprehensive range of dental supplies and equipment, covering virtually all major categories of dentistry. Here are some of the key product categories you’ll find in our catalog:

• Personal Protective Equipment (PPE) & Infection Control: Includes items like disposable gloves, face masks, gowns, surface disinfectant wipes, sterilization products, and other infection-control supplies . Keeping your practice safe and compliant is a top priority, and we have you covered with high-quality PPE and cleaning solutions.
• Dental Instruments & Equipment: A broad selection of instruments and small equipment used by dental professionals. This ranges from basic examination tools to high-speed handpieces, finishing burs, surgical instruments, and even some capital equipment (like intraoral scanners or portable X-ray units) . We also offer general operatory equipment and accessories to support your practice’s daily workflow.
• Restorative & Prosthetic Materials: All the supplies needed for restorative dentistry and prosthodontics. This includes dental composites, bonding agents, cavity liners, core build-up materials, dental cements (permanent and temporary), impression materials (like polyether and vinyl polysiloxane), temporary crown & bridge materials, denture base and repair acrylics, and more . Whether you’re filling a cavity, taking an impression, or fabricating a crown or denture, you can find the materials you need in our inventory.
• Preventive & Orthodontic Supplies: Products focused on preventive care and ortho. For preventive dentistry, we carry items like fluoride treatments, sealants, prophylaxis (cleaning) supplies, patient care products, and more . On the orthodontic side, we offer select ortho products for aligning and correcting teeth (such as brackets, wires, or orthodontic accessories) . We aim to support routine hygiene as well as specialized orthodontic practice needs.
• Implantology & Surgical Supplies: Everything for dental implant placement and oral surgery preparation. This covers dental implants and prosthetic components (abutments, implant kits, locator attachments), surgical instruments and kits, bone graft materials and membranes for tissue regeneration, sutures, and related surgical accessories . We partner with trusted implant brands and suppliers so you can confidently expand your implant services.
• Diagnostic & Treatment Planning: Tools and materials used in diagnosis and planning of treatment. For example, we offer digital imaging equipment like CBCT scanners, intraoral scanners, and portable X-ray devices, as well as traditional diagnostic instruments . You’ll also find materials for study models, bite registration, and other items that aid in planning effective treatment.
• Other Dental Supplies: In addition to the above, our catalog includes endodontic supplies (for root canal treatment, like endo files, obturation materials, and sealers) , aesthetic & cosmetic dentistry products (such as composite finishing kits, whitening and even facial aesthetic products like dermal fillers or Botox for dentists who offer those treatments) , and much more. We work continuously to expand our product line. If it’s used in a dental office, chances are we carry it or have an equivalent available.

In short, Summit Dental Supply is a one-stop shop for PPE, dental instruments, disinfectants, restorative materials, surgical supplies, orthodontic products, and other dental essentials. We source our inventory from trusted brands and manufacturers, ensuring that you get high-quality, reliable products for your practice.

A: Absolutely. We take quality and authenticity very seriously. All products at Summit Dental Supply are sourced through authorized channels directly from reputable manufacturers and authorized distributors . We do not deal in gray-market items or expired stock – when you buy from us, you can have full confidence you’re getting genuine, high-quality supplies every time . Our team has forged strong relationships with leading dental product manufacturers across the industry, which means we often get preferential pricing and priority service – and we pass those benefits on to you . If you ever have concerns about a product’s quality or authenticity, please let us know and we will address it immediately. Your trust is extremely important to us.

A: Yes, in most cases products will include a manufacturer’s warranty (especially for equipment or instruments). The length and terms of the warranty depend on the product and the manufacturer – for example, small equipment might have a 1-year warranty, whereas some large equipment can have longer warranties. We indicate warranty information on the product pages when available, or you can always ask us to clarify the warranty for a particular item. In addition to any manufacturer warranties, we offer our own 30-day money-back satisfaction guarantee on all products (see our return policy). So if something doesn’t meet your expectations upon purchase, you’re covered by our guarantee as well . 

A: Each product page on our website provides a detailed description of the item, including specifications, features, and other important details. We often list things like sizes, quantities (e.g., pack size), material composition, compatible systems or model numbers (if applicable), and manufacturer information in the product description. If you’re concerned about whether a product is compatible with your existing equipment or supplies, check the description for notes on compatibility. For example, if you’re looking at replacement parts or accessories, the page might specify which models they fit. If you still have questions, you’re always welcome to reach out to our team – we can help verify compatibility or provide any additional technical specs you need. We want you to have the right product for your needs, so don’t hesitate to ask for more info!

A: We strive to keep our inventory up-to-date and in stock. If a product is marked as out of stock, you have a few options: sometimes you may be able to backorder it (and we’ll ship it as soon as it’s back in stock), or we can help recommend an equivalent alternative product that is available. Feel free to contact us if something you need is out of stock – we can give you an estimated restock date or suggest a substitute from a different brand. If you’re looking for a product that you don’t see on our site at all, let us know! Our catalog is extensive, but we can occasionally source special items or guide you to where you might find them. We value your feedback on product selection, and adding new products often comes from customer requests.

A: Ordering is easy and convenient. Simply browse our product categories or use the search function to find the items you need. Add your selected products to the online cart, then proceed to checkout. You will be prompted to sign in or create an account, provide a shipping address, and choose a payment method. Once you confirm the order, you’ll receive an order confirmation by email. (Note: An account is required to place an order, as explained below.)

A: Yes. You’ll need to create a personal or business account to place an order on our website. This ensures secure transactions and gives you access to helpful features like order history, shipping updates, and exclusive offers . Creating an account is free and only takes a minute – you can sign up with your email and set a password.

A: We provide order tracking for all shipments. Once your order ships, a tracking number will be sent to your registered email address . You can use that tracking number on the carrier’s website to see delivery progress. Additionally, you can log in to your Summit Dental Supply account and check your Order History – the tracking information and status for each order will be available there .

A: If you need to cancel or change an order, please contact our Customer Care team as soon as possible. We’ll do our best to accommodate order modifications or cancellations before the order is processed or shipped. Once an order has already been shipped, we may need to treat it as a return (see our return policy below). In any case, reach out to us by phone or email, and our team will assist you in finding a solution.

A: You can create an account by clicking on the “Your Account” link on our website and entering the required information (name, email, password, and shipping details). Once logged in, you can manage your account details through the Account Dashboard. There you’ll be able to update contact information, change your password, view past orders, and manage preferences. If you forget your password, just use the “Forgot Password” link on the login page to reset it via email. And of course, if you encounter any issues with account access, our support team is happy to help.

A: Currently, we ship within the United States. This includes the contiguous 48 states as well as Alaska and Hawaii . At this time we do not ship internationally – we focus on U.S. customers and destinations. If you are outside the U.S., unfortunately we cannot fulfill those orders right now. Within the U.S., we can ship to most locations; note that certain special addresses (like P.O. boxes or military APO/FPO) may have restrictions depending on the carrier.

A: Shipping fees vary based on your location and the delivery service/method selected . During checkout, you will see the shipping options and their costs before confirming your order. We also offer free standard shipping on orders over $300 (this free shipping offer excludes shipments to Alaska and Hawaii) . Any applicable shipping charges will be calculated at checkout so there are no surprises. If your order doesn’t reach the free shipping threshold, the shipping cost will depend on the weight, dimensions, and destination of the package.

A: We strive to deliver your orders promptly. Most orders are processed and dispatched from our warehouse within 1–2 business days of purchase . Delivery times after shipping will depend on your location and chosen shipping method. Generally, customers in most parts of the U.S. receive their packages very quickly – often within 1–2 days of shipment for many regions . However, delivery can take longer (several days) if you are farther from our distribution center or choose a standard ground service. You’ll be able to see an estimated delivery date at checkout. Once your order ships, we’ll email you a tracking number so you can monitor the exact delivery progress . (Please note that orders are only shipped on business days, so orders placed late Friday or over the weekend will ship on Monday or the next business day.)

A: We use reliable parcel delivery services to ship our products, such as major carriers (UPS, FedEx, USPS, or similar). The specific carrier may depend on your location and the size/weight of your order. During checkout, you might be given options (for example, standard ground vs. expedited shipping) if available. We always aim to choose the shipping method that will get your order to you in the quickest and most cost-effective way. If you have special shipping requirements or carrier preferences, feel free to contact us – we’ll do our best to accommodate.

A: Yes – as soon as your order ships, we will email a tracking number to the email address associated with your account . You can click the tracking link in that email to see the status and expected delivery date of your package. Additionally, the tracking number and status are available in your account’s order history on our website. We recommend checking your spam/junk folder if you don’t see the tracking email within a couple of days of placing your order. If you have any trouble locating your tracking info, just reach out to us and we can provide it.

A: 30-Day Money-Back Guarantee – Your satisfaction is our priority. We offer a hassle-free return policy for 30 days from the date of purchase . If for any reason you are not satisfied with a product, you can return it within 30 days for a replacement, exchange, or full refund . We ask that items be returned in their original packaging and condition (i.e. unused, unless the product was defective upon arrival) . All branded products are backed by a 100% money-back guarantee, so you can shop with confidence . Our goal is to make the return process as easy as possible because we want you to be completely happy with your purchase.

A: To start a return or exchange, simply contact our Customer Care team within 30 days of your purchase. You can call us at (435) 327-5009 or email us at returns@summitdentalsupply.com to request a return merchandise authorization . Our team will provide you with instructions on how to send the item back. We may issue you a prepaid return shipping label via email for your convenience, or guide you on the best way to return the product. Once we receive the returned item and verify its condition, we’ll process your refund or ship out the replacement as you prefer. Remember, we aim to make this process hassle-free – so don’t hesitate to reach out if you need to return something.

A: For the safety of our customers and due to regulatory guidelines, certain items may not be returnable once opened. For example, sterile or disposable products (like some PPE, disinfectants, or infection-control items) that have been opened generally cannot be returned for credit unless they arrived damaged or defective . This is to ensure product integrity and patient safety. If you’re unsure whether a product is eligible for return, feel free to ask our team when arranging the return. We will always work with you to find a suitable solution – whether that’s a return, exchange, or other accommodation – even for products that normally might be restricted.

A: Refunds are processed promptly once we have received and inspected the returned items. After we approve the return, we will issue the refund to your original payment method (e.g. the same credit card or PayPal account you used). You will receive an email notification when the refund is issued. Depending on your bank or payment provider, it may take a few business days for the credit to post to your account. In most cases, you can expect your refund to appear within 5–7 business days after we process it. If you don’t see the refund in a reasonable time frame, please contact us and we’ll help investigate the issue.

A: In the unlikely event you receive a damaged or wrong item, please let us know right away. We will make it right by sending a replacement or arranging for a return at no cost to you. Simply contact our Customer Care team (phone or email) and report the issue. We may ask for a photo of the damage or details about the defect, and then we’ll provide instructions for return or disposal of the item. You won’t be stuck with a defective product – we stand by the quality of our offerings and will ensure you get what you ordered in good condition (or receive a full refund). Your satisfaction is guaranteed.

A: We offer a variety of secure and convenient payment options for your order. Summit Dental Supply accepts all major credit and debit cards, including Visa, MasterCard, American Express, and Discover . We also support PayPal for a fast, secure checkout using your PayPal account . If you prefer digital wallet payments, we accept Apple Pay and Google Pay for an even quicker checkout on compatible devices . For large orders or special arrangements, we can accept wire transfers and checks (please note: these are typically for bulk orders and orders paid by check will be processed once the check clears) . All transactions are processed through encrypted, PCI-compliant systems to ensure your payment information is safe .

A: Sales tax is applied to orders as required by law. Any applicable state and local taxes will be calculated based on the shipping address you provide, and these taxes will be added at checkout . You’ll see the tax amount before finalizing your order. If your organization is tax-exempt (for example, a government agency or non-profit that has a tax exemption), please provide us with the necessary documentation before placing your order . We can then arrange to have the taxes removed for eligible tax-exempt purchases. Aside from taxes, there are no hidden fees – any additional handling charges or special delivery fees (if applicable) will be clearly shown during the checkout process .

A: Yes, we do! Summit Dental Supply believes in delivering the best pricing to all customers, whether you’re a small clinic or a large practice. We have a Group Purchasing model that leverages collective buying power to secure lower prices from manufacturers . In essence, we aggregate demand across our user base to unlock volume-based discounts normally only available to big corporate dental groups . Those savings are then passed on to you in our pricing. This means even if you order in modest quantities, you’re benefiting from bulk pricing. For extremely large orders of a particular product, you can also contact us for a custom quote – we’re happy to work with you on special pricing for high-volume purchases. Keep an eye on our site for quantity break pricing on certain items, and feel free to inquire about any bulk purchase opportunities.

A: We regularly run promotions to help you save! For instance, you might see site-wide sales (like seasonal discounts or a “Super Sale 20% Off” event) advertised on our homepage. We also highlight deals in our Events & Promotions section of the website . To stay updated on all special offers, we encourage you to sign up for our newsletter – subscribers receive the latest updates on new products and exclusive promotions . Additionally, our Summit Picks section features recommended products and sometimes limited-time deals, and the New Products section keeps you informed of the latest additions to our catalog. Always feel free to contact our team or check the website banner for any current promo codes or discounts before placing an order.

A: Yes, most of our products come with a manufacturer’s warranty. Warranty details (such as the duration and terms) will vary by product and by brand. You can typically find specific warranty information on the product page or in the documentation that comes with the product. If the product page doesn’t specify warranty terms, you’re welcome to reach out to us for details – we can verify the warranty coverage for you. Rest assured that we only source quality products, and in addition to any manufacturer’s warranty, all purchases are covered by our 30-day satisfaction guarantee (money-back guarantee) as noted in our return policy.