Customer Service & Store Policies
1. Payment Methods
1. Payment Methods
At Summit Dental Supply, we offer a variety of secure and convenient payment options to accommodate the preferences of dental professionals and procurement managers:
- Credit & Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
- PayPal: Utilize your PayPal account for a secure and swift checkout process.
- Apple Pay: For customers using Apple devices, Apple Pay offers a fast and secure payment method through Touch ID, Face ID, or passcode authentication.
- Google Pay: Android users can enjoy a seamless checkout experience with Google Pay, using saved payment information for quick transactions.
- Wire Transfers: Available for large orders. Please contact our Customer Care team for wire transfer instructions.
- Checks: Accepted for large orders only. Orders paid by check will be processed upon receipt and clearance of funds.
All transactions are processed through encrypted and PCI-compliant systems to ensure the highest level of security.
2. Shipping Rates & Policies
We strive to deliver your orders promptly and efficiently:
- Shipping Regions: We currently ship to the following regions within the United States:
- California
- Alaska
- Hawaii
- Western United States
- Central United States
- Eastern United States
- Shipping Fees: Shipping fees vary based on the delivery service and destination.
- Free Shipping: Orders over $300 qualify for free standard shipping, excluding shipments to Alaska and Hawaii.
- Order Processing: Orders are processed within 1-2 business days.
- Delivery Time: Delivery times vary depending on the shipping destination and selected shipping method.
- Order Tracking: Once your order is shipped, a tracking number will be sent to your registered email address. You can also check your delivery status and order history under “My Account” on our website.
3. Product Returns, Refunds, and Replacements
Your satisfaction is our priority. Our return policy is designed to be flexible and customer-friendly:
- Return Window: Returns must be requested within 30 days of the original purchase date.
- Return Options: We offer replacements, exchanges, or full refunds—no hassle.
- Condition of Products: Returned items must be in their original packaging and condition. Opened items that are not eligible products may not be returned for credit.
- Money-Back Guarantee: All branded products are backed by a 100% money-back guarantee.
- Return Process: To initiate a return, please contact our Customer Care Specialist at (435) 327-5009 or email us at support@summitdentalsupply.net.
4. Taxes & Fees
We comply with all applicable tax regulations:
- Sales Tax: Applicable local and state taxes will be added at checkout based on the shipping address.
- Tax-Exempt Purchases: If your organization is tax-exempt, please provide the necessary documentation prior to placing your order.
- Additional Fees: Any additional fees, such as handling or special delivery charges, will be clearly indicated during the checkout process.
5. General Terms and Conditions
By using our website and services, you agree to the following terms:
- Account Responsibility: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
- Product Information: We strive to provide accurate product descriptions and pricing. However, we do not warrant that product descriptions or other content are error-free.
- Limitation of Liability: Summit Dental Supply shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
- Governing Law: These terms and conditions are governed by the laws of the State of California.
- Policy Updates: We reserve the right to update our policies at any time. Changes will be posted on our website with the updated effective date.
For any questions or further assistance, please contact our Customer Care team at (435) 327-5009 or support@summitdentalsupply.net.